Table of contents

• Who We Are
• How To Make a Purchase
• Security
• Shipping & Handling
• Delivery Schedule
• Delivery Policy
• Tax Charges
• Warranties
• Returns Policy
• Reclaim VAT

Who We Are

The Golden Boot is a trading name of F.W.Randall & co ltd.
Registered Company Name: The Golden Boot
Address: 25 — 31 Gabriels Hill, Maidstone, Kent, Me15 0qh
Telephone Number: 01622 752349
Fax Number: 01622 683025
E mail: info@thegoldenboot.co.uk
Company Registration number: 1913035
V.A.T. Number: GB

How To Make a Purchase

Browse through our Footwear Collections and select the items you wish to purchase by adding them to your shopping basket.
Once you have completed your selection click on «Checkout» and you will be asked for a few details that are required to process your order.
We accept the following major credit and debit cards: Visa, Mastercard, Switch, Solo, Delta, Visa Electron, Maestro.

Security

All of your transactions are secure via world pay The Golden Boot may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of The Golden Boot & the genuine card Holder.

Shipping & Handling

For non UK orders, the postage charge is non refundable.

Please note that bank holidays are not classed as working days. Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 15 working days from despatch.

We do not pay the postage costs of returns.

Please note that we endeavor to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be ’box fresh’ i.e. they may have been tried on by customers in our store.

List of countries we ship to

Delivery Schedule

On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 pair of shoes goods may be despatched at different times.

Delivery Policy

Delivery will only be made to the cardholder's registered address or the cardholders place of work which may need to be verified before despatch. We will not in any circumstances delivery to any other address.

Tax Charges

The price is inclusive of any payable V.A.T. in the U.K.

Warranties

You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.
Product descriptions
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow.

Availability & Prices of our goods are subject to change without notice.
The Terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.

Returns Policy

If you are not completely satisfied with your purchase, you can return it within 21 days of purchase in its original condition and packaging (eg box). We will refund the price of the goods on arrival but we will not cover the shipping costs of returning the product to us.

We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.

Returns can be taken back to our Maidstone store. Please take proof of purchase with you when returning items.

Please ensure you have correctly completed the returns form.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

All shoe and foot care products are non returnable.
Should you have a complaint or any comments please do not hesitate to contact us.

All returns must be sent to:
The Golden Boot
25 — 31 Gabriels Hill
Maidstone
Kent
Me15 6hx

How can I reclaim VAT for my order? (Channel Island customers only)

We do not have the facility to deduct VAT when charging for goods. Customers who are resident in the Channel Islands and qualify for a VAT refund should email our Customer Services Representatives or contact us on 01622 752349 between 9am and 5pm, Monday to Saturday, after delivery. We will then credit the amount of VAT charged in the total amount of the goods.